Webmap+

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FAQ

If you are still having trouble, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll help you take care of your problem. Before you contact us, read through these frequently asked questions. You may find you answer right here.

What is Webmap+?

How much does Webmap+ cost?

  • Packages start at $9.95 USD (normally $14.95 USD), please see our packages page for more information.

Who is behind Webmap+?

  • The people behind Webmap+ are the web design professionals at Accade. Accade has been in the business of helping other businesses with their online marketing and web design for over two years. The Web Developers at Accade have found that many of their clients were in need of a Joomla! component that used Google Maps to highlight multiple locations for their businesses. They created Webmap+ and it is currently being used by clients such as Livingston Audiology and Robert Madden Industries. Webmap+ has become a valuable Joomla! extension to many companies.

I'm totally new to this.Where should I start?

  • Joomla! Home - Joomla! is a content management system (CMS) that can be installed on your web server.This allows you to use a template to create a dynamic website that is easy to maintain and manage.If you would like more information about Joomla! you should check out their official website which is linked above.
  • After you have read about Joomla you should download Joomla!.You can find new and old version of Joomla! code at www.joomlacode.org.You can also find other extensions that may be helpful to know on this website.
  • The installation of Joomla! is pretty easy; however, if you are still experiencing difficulties you should visit the Joomla! help site where you can find documentation covering many different aspects of Joomla!.
  • If there are still questions that you need answers to be sure to also check out the Joomla! Forum. Most questions can be answered here by other users in the community who may have been experiencing the same problem.
  • Once you have installed and learned the basics of Joomla!, be sure to check out the Extensions Directory on their websites.You can find many helpful tools like a forum, galleries and even additional content modules.You can find these at http://www.extensions.joomla.org.

Do you provide support over the phone?

  • No, we have a contact page with our information to get in touch with us via e-mail.

How does your refund policy work?

  • If you are unsatisfied with the product and it's within 30 days of your purchase we will pay you back.  No questions asked.

How does the 30-day money back guarantee work?

  • If you don't like it, we'll give you your money back.  Contact us via e-mail on our contact page and we'll take care of you.

Can I edit multiple locations at once?

  • Unfortunately, though it looks as if you could, editing two locations at one time is not possible. This problem is specific to the Joomla! back end structure.

When I edit a location or an attribute, do I apply it or save the change first?

  • If you are satisfied with the changes right away, save them. The apply button is used when you would like to continue working in the same area.We recommend that you save your changes often, especially if you are going back and forth through different extensions. The Joomla! back end structure tends to time out if you're not continually working and will not recognize work after the last save.

What do the ID numbers mean and do I need them?

  • The ID numbers are simply there to keep things organized within the Joomla! database.You do not need to worry about them.

Can I customize my own markers?

  • We are currently working on an update that will allow you to customize the markers that are used with Webmap+.Be looking for that update.

Can I view the front end as I am making changes in the back end?

  • Yes you can.As you save the changes youre making you should be able to see them on the front end in another window after you have refreshed the page.

What is the browser compatibility with Webmap+?

  • Webmap+ extension is compatible with Internet Explorer 6-8, Firefox, Safari, and Chrome. For most other browsers the extension should still work but currently Webmap+ does not support them.

Which Joomla! versions are supported by Webmap+?

  • Webmap+ is compatible with all versions of Joomla! 1.5.
  • A minimum of GD Library 1.6 or higher is also required.
  • To find a list of Joomla! minimum requirements, click here.

Do I have to subscribe to anything?

  • No subscription is required.When you purchase a package you become a member who will receive support and updates for 6 months.After that you can choose whether or not to renew your membership.

Can I use Webmap+ after my membership expires?

  • The software will still function properly but you will only have access to downloads, updates and support if you renew your membership.

What methods of payment are accepted?

  • We accept Visa, MasterCard, American Express and PayPal.

Where can I see Webmap+ in action?

  • You can use a live demonstration of Webmap+ on our demo site http://demo.webmapplus.com/ , from there you can access both the front-end and back-end of the component.

Is the Webmap+ component search engine optimized?

  • Webmap+ is search engine optimized for Google and other web crawlers. We understand that this is a big issue and we are continually working on optimizing the component for search engines.

Does Webmap+ still work if JavaScript is turned off?

  • If JavaScript is turned off, the map extension will not function properly.

Requirements

  • Webmap+ is compatible with Internet Explorer 6-8, Firefox, Safari, and Chrome.
  • Webmap+ is compatible with all versions of Joomla 1.5.
  • A minimum of GD Library 1.6 or higher.
  • What are the Joomla! minimum requirements?